Terms of Service | It Begins Within

Effective Date: January 1, 2025

Welcome to It Begins Within. We are dedicated to providing high-quality mental health services while ensuring the confidentiality and privacy of our clients. By accessing our services, including through our website, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. Please review them carefully.

1. Acceptance of Terms

By using our services, you acknowledge that you understand and agree to these Terms, including our compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable laws. If you do not agree to these Terms, you should not use our services.

2. Description of Services

It Begins Within provides mental health counseling, therapy, and related services to individuals, couples, and families. Our licensed professionals are committed to maintaining confidentiality and prioritizing your privacy.

3. Appointments and Cancellations

Appointments may be scheduled via our website, by phone, or in person. We require at least 48 hours’ notice for cancellations or rescheduling to avoid a cancellation fee. Missed appointments or those canceled without sufficient notice may incur a fee.

4. Payment Terms

Payment for services is due at the time of your appointment. We accept multiple payment methods, including credit cards. By providing your payment information, you authorize us to process payments for services rendered.

5. Privacy and Confidentiality

Your privacy is our priority. All services are confidential, and we adhere to HIPAA regulations to protect your health information. Your Protected Health Information (PHI) will only be used or disclosed as described in our Privacy Policy, including for treatment, coordination of care, billing, and healthcare operations.

We do not sell, rent, or share your PHI or personal information with third parties for marketing or other purposes without your explicit written consent.

6. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the exclusive property of It Begins Within or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive license to access and use our website and services for personal, non-commercial purposes. Unauthorized use or reproduction of our content is strictly prohibited.

7. Limitation of Liability

While we strive to provide the highest quality care, It Begins Within and its providers are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. This includes, but is not limited to, any emotional, psychological, or physical outcomes related to the services provided. Our liability is limited to the maximum extent permitted by law.

8. Indemnification

You agree to indemnify, defend, and hold harmless It Begins Within, its employees, contractors, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including reasonable attorney fees) arising from or related to your use of our services, your violation of these Terms, or any violation of applicable laws or regulations.

9. Changes to Services and Terms

We reserve the right to modify, suspend, or discontinue any of our services or these Terms at any time, with or without notice. Any changes to these Terms will be posted on our website with an updated effective date. Your continued use of our services following any changes constitutes acceptance of the revised Terms.

10. Governing Law

These Terms and your use of our services are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any legal action or proceeding related to these Terms or our services must be brought exclusively in the state or federal courts located in Florida.

11. Dispute Resolution

Any disputes under these Terms or concerning our services shall be resolved through mediation or binding arbitration in accordance with the rules of the American Arbitration Association. This provision does not apply to claims related to confidentiality or intellectual property violations, which may be addressed in any court of competent jurisdiction.

12. Termination of Services

We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for conduct that violates these Terms, is harmful to clients or staff, or violates applicable laws or regulations.

13. Your Rights and Responsibilities

You are responsible for providing accurate and complete information to your provider and for understanding your rights and responsibilities under these Terms and our Privacy Policy. You are also responsible for safeguarding your access credentials for our website or any digital services.